Privacy Policy

What we collect

Contact and business details you give us (name, company, email, phone, address); shipment details (goods, values, parties, documents) needed to arrange services; account and billing information; and technical data from your use of the site (IP address, browser, pages viewed) through essential cookies and, only with your consent, analytics cookies.

Why we use it

To quote, book, track and invoice services; to file customs and security declarations with government agencies as required by law; to communicate with you about shipments; to comply with legal and recordkeeping obligations (customs records are kept for at least five years); to improve the site; and, if you opt in, to send rate and tariff updates, which you can stop at any time.

Who we share it with

Carriers, customs brokers, warehouses, truckers, insurers and other service providers involved in your shipment; U.S. Customs and Border Protection and partner government agencies; payment and IT providers acting on our instructions; and authorities where the law requires. We do not sell personal information and do not share it for cross-context behavioural advertising.

International transfers

Because shipments cross borders, shipment data is shared with parties in the origin country and in transit countries as needed to perform the service.

Retention

Shipment and customs records: at least five years from entry. Enquiries that do not become bookings: up to 24 months. Account data: for the life of the account plus the legal retention period.

Your rights

Depending on where you live, you may have the right to know what we hold, to correct it, to delete it, to receive a copy, and to object to or restrict some uses. California residents have the rights set out in the CCPA/CPRA, including the right to opt out of sale or sharing (we do neither) and not to be discriminated against for exercising rights. To exercise any right, email the address below; we verify requests before acting on them. You may also use the “Your Privacy Choices” link in the footer to change cookie settings.

Cookies

See the Cookie Notice.

Contact

Email [email protected] with “Privacy” in the subject line.

Last updated November 14, 2026.